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Senior level
Past issues, Mentality of getting even etc
Participants rating before and 3 months later on No. Of escalations Colleagues being receptive
No. Of escalations : 50% participants reported reduction by upto 50%
75% reported improvement
Mid level from Engineering department & Admin deptt.
Avoiding challenging tasks, Passing the buck
Supervisor (GM) ratings of each participant before the training and 3 months later on Taking up tasks not part of KRAs Volunteering for tasks Accept new roles Helping colleagues, asking for help etc
Overall 75% improvement reported
Costing is down by 25% from last year
Front level Sales team
Negativity, Lack of Ownership, Not meeting targets Huge growth, high sales pressure, teething problems, continuous travel
Supervisor (Zonal Sales Heads) ratings of each participant before the training and 3 months later on Motivation level Being receptive to supervisor Accept the targets Not getting frustrated by teething problems etc
Overall 60% improvement reported
Mid-level Sales Leaders
Not interacting with front line
No. Of times attending agent trainings
28.75% improvement reported
Senior Sales Leaders
Negativity, fear, low sales
A) Participants self rating before and 3 months later on Positivity Sleeping on time Quality of sleep Exercising etc
B) HR Head feedback
70% improvement reported